Frequently Asked Question
Escalate an existing ticket
Last Updated 2 months ago
If you are not satisfied with our support team's resolution,
or your ticket is not resolved within 3 business days,
you can escalate your ticket by opening a new ticket on this portal and selecting ESCALATE from the drop down menu.
PLEASE DO NOT ESCALATE IF YOU DO NOT HAVE AN EXISTNG TICKET RELATED TO THE SAME ISSUE